Maintenance
& Support
Keep your site sharp. Keep performance moving.
Maintenance isn’t just about fixing what’s broken. It’s about staying ahead of the issues that cost you revenue, because when you’re trading at scale, every second counts.
At Glass Atlas, maintenance is not an afterthought. It’s how we protect the integrity of your tech stack, reduce pressure on internal teams, and support sustainable growth.
Our Maintenance & Support services give you peace of mind. With us, you get expert eyes on your platform, proactive fixes, stable infrastructure, and clear accountability when things go wrong. From hosting environments to platform updates and incident response, we keep your commerce engine running smoothly, so your team can focus on what moves the needle.
WHAT WE DO
We provide proactive support and issue resolution to keep your commerce platform secure, stable, and high-performing.
Proactive Site Maintenance
Ongoing platform monitoring and preventative maintenance that improves speed, reliability, and uptime.
Priority Issue Resolution
Clear SLAs and direct access to senior engineers for critical bugs, broken flows or unexpected errors.
Performance Monitoring & Alerting
We track core metrics like site speed, uptime and checkout health, flagging and fixing issues before they affect revenue.
CMS & Platform Updates
Regular patching, plugin updates and version control with full regression testing and rollback plans.
Hosting Oversight
We work directly with your hosting provider or manage the relationship to ensure stability, scalability and recovery readiness.
Our Approach
Solid Engineering,
Always
Support without shortcuts. We rely on engineering depth, not workarounds.
Business-First
Thinking
We triage based on commercial impact, fixing what matters most to performance and revenue first.
Total
Visibility
You’ll always know what’s being monitored, who’s on call, and what’s being fixed. No black boxes.
Fast,
Not Frantic
Speed with structure. Issues are escalated fast but handled calmly, with a plan.
Our Technologies
Platform Agnostic
We support Shopify, Adobe Commerce, BigCommerce, and custom builds with equal precision.
Monitoring & Tooling
From New Relic and Sentry to StatusCake and Pingdom, we configure tools around your thresholds.
Infrastructure Partners
We work closely with hosting providers and infrastructure teams to keep environments secure and stable.
WHAT OUR CLIENTS SAY:
WHAT OUR CLIENTS SAY:
We have big plans to become better at what we do, to become the customer go-to in the online plant buying space. With Glass Atlas, we feel we are in the best possible position to do so.
Glass Atlas helped us bring our heritage brand into a modern eCommerce environment without losing what makes Dubarry unique.
We have big plans to become better at what we do, to become the customer go-to in the online plant buying space. With Glass Atlas, we feel we are in the best possible position to do so.
Glass Atlas helped us bring our heritage brand into a modern eCommerce environment without losing what makes Dubarry unique.
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We have big plans to become better at what we do, to become the customer go-to in the online plant buying space. With Glass Atlas, we feel we are in the best possible position to do so.
Jonathan BracewellGroup Head of Marketing, J Parker's
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Glass Atlas helped us bring our heritage brand into a modern eCommerce environment without losing what makes Dubarry unique.
Marc O'DonnellHead of eCommerce
FAQs
Do you offer 24/7 support?
Yes. We offer a range of support SLAs, including out-of-hours cover for high-volume brands.
Can you support a site you didn’t build?
Most often, yes. We’ll conduct a technical audit first to understand the risk profile and ensure we can add value.
What happens if something breaks?
You’ll have a clear escalation path and direct access to our support team. We fix issues fast and follow up with root cause analysis.
Do you offer retainers or ad-hoc support?
We offer both. Most clients prefer a monthly retainer for prioritised support and roadmap continuity.
Can you support international sites?
Yes. We support global brands across multiple regions and storefronts, including localisation and compliance needs.
How fast is your response time?
Response time depends on your SLA, but in urgent cases, we act immediately. And we always communicate clearly about timelines.
Do you provide reporting?
Yes. You’ll get monthly maintenance reports and incident logs that summarise fixes, changes and outcomes.
EXPLORE
MORE FROM
GLASS ATLAS
Shopify
Slick, scalable builds for fast-growing brands.
BigCommerce
Open SaaS that’s robust and flexible, ideal for established commerce brands.
Adobe Commerce
Enterprise-ready builds and support for complex, high-volume ecommerce.
Integrations
Seamless system connections that remove friction and increase efficiency.